POLICIES
Reservation Length
Delivery
THERE IS A MINIMUM RENTAL AMOUNT REQUIRED FOR DELIVERY SERVICE. Minimums are based on your location. CTPR allows for customer to pick up/return rentals if delivery minimums are not met. Delivery fees are calculated based on distance from CTPR’s warehouse to your location. Delivery times will occur from 1 day prior and up to 2 hours prior to your event. This is necessary in order to meet all customers’ requested reservation times. It is the customer’s responsibility to ensure all rental items are delivered before the driver leaves, as there is no guarantee that the driver can return before event time to bring missing items. Someone MUST be present for delivery. If the driver has to return for second attempt and additional delivery fee will apply. If a customer wants additional items that were not on the original order (after delivery has occurred) and CTPR can schedule the request, an additional “SAME DAY FEE” will be charged.
Pickup
Standard pickup time begins at 9am the day after your event. Specific pickup times are an additional fee. If you are finished using the jumper before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late for any reason, you will be notified immediately. If a driver arrives and is unable to pick up rental items because no one is home, and the driver has to come back, there will be a second delivery fee applied. TO AVOID AN ADDITIONAL DELIVERY FEE THE CUSTOMER CAN GIVE PERMISSION TO OUR CTPR DRIVER TO PICK UP ITEMS IF NO ONE IS HOME.
Setup/Tear Down
Inflatables can be set up on grass, concrete and asphalt. If setup is on dirt there will be an additional $25.00 cleaning fee. It is the customer’s responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery, CTPR discovers there is not enough space for setup, then a cancellation fee up to the full amount of the rental will be applied. Hills and slight inclines in the setup area should be no more than 5 DEGREES. Gates and walkways must be a MINIMUM OF 3.5 FEET WIDE FOR ALL INFLATABLES TO PASS THROUGH. Tables and chairs are dropped off and NOT SET UP UNLESS REQUESTED. There is an additional fee for setup/teardown of tables and chairs. Customer must let CTPR’s office know no later than 24 hours prior to delivery that setup is desired.
TEAR DOWN: It is preferred that wet jumpers be inflated 1 hour prior to pick up. Tables, chairs and linens must be stacked and placed in the area they were delivered. If items are not stacked an additional fee will be assessed.
Stairs
Customer must inform CTPR of any stairs/steps necessary to climb to the setup area. There will be an additional fee if CTPR is required more than 5 stairs to get to event site.
Water Slides
Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area. If the Customer wishes to place mats for extra cushion, they need to let the driver know prior to setup of waterslide. Next day pickup of inflatables requires the customer to have the jumper inflated 1 hour prior to pick up.
Tables, Chairs and Tents
It is the customer’s responsibility to stack all tables, chairs, and linens in the same manner as they were delivered, or an additional fee assessed. (UNLESS CUSTOMER HAS MADE PRIOR ARRANGEMENTS FOR SETUP).
Site Preparation
Customer must make sure setup site is ready, (lawns are mowed, vehicles/obstacles are out of the way, animal feces are removed, setup location is cleared) before the driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (if extra handling is involved), the customer may be charged an additional delivery fee. If the site is not prepared, the driver may be forced to leave and reschedule your delivery at a later time, in which case an additional delivery fee will be applied.
Underground Utilities
Please be ready to inform the driver of the existence of any underground utilities (phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.
Payment
Crazy Tuna Party Rentals accepts all major credit cards, Cash, Checks, Zelle (951-318-5968), and Venmo (@CrazyTuna). All payments must be completed prior to delivery unless you are paying cash on delivery. NSF checks will be charged an additional $35.00 fee. If paying with a card, PayPal charges an additional 3.5% fee.
Deposit
A 25% deposit is required when placing an order for your rental items. If ordering linens other than Black or White, the full amount of the linen rental is required at time of order. Please understand that when you place a deposit on your order, we prevent others from renting the item you selected. Please read and understand our refund policy as there are circumstances when your deposit will not be refunded if your order is cancelled.
Credit Cards
All major credit cards are accepted. A 25% deposit is required at time of reservation and balance is due prior to delivery, unless you are paying cash on delivery. If the name on the credit card is different than the person making the reservation, and the credit card owner will not be present to sign for the rental, a CREDIT CARD AUTHORIZATION form will be required to be filled out and sent in for the reservation to be accepted.
Checks
Checks are an acceptable form of payment. Make checks out to Crazy Tuna Party Rentals. All returned checks (NSF) will be charged an additional $35.00 fee. If this occurs CTPR will only accept payment of cash, cashier’s check or payment through Zelle or Venmo for the full amount, plus the $35.00 NSF fee.
Cash
The preferred method of payment is COD (Cash on Delivery). Customer can decide to pay COD (a credit card is still required for deposit purposes), however the Customer is required to have the exact cash amount for the balance due since our driver does not carry change.
Cancellation Policy
If a Customer decides to cancel their reservation, they must do so 72 HOURS (3 days) before their reservation day. If the Customer cancels their order within 48 HOURS (1-2 days) of their reservation date, a cancellation fee of 50% OF THE RENTAL TOTAL will be charged. If the Customer cancels their order the day of the rental, they will be charged the ENTIRE RENTAL AMOUNT. If the Customer cannot get a hold of CTPR or has called after business hours, it is the customer’s responsibility to leave a message in CTPRs messaging system regarding cancelling their reservation or sending an email to crazytunapartyrentals@gmail.com regarding cancellation. Please understand we have set aside your items especially for your reservation.
Rain Policy
In case of rain or severe weather conditions (high winds exceeding 15 mph) during your rental date, the customer is allowed to cancel the reservation the same day as event without any cancellation fee (also will pertain to forecasts with probabilities of rain or high winds greater than 50% likelihood). CUSTOMER MUST CONTACT AND CANCEL BEFORE 7AM ON THE DAY OF THE EVENT. Voicemail and emails before 7am are accepted for cancellation. If the Customer cancels the order, it will be cancelled for the rest of the rental period with no guarantee that CTPR can deliver if weather conditions improve. If the Customer decides to proceed with the order even though the weather forecast calls for rain, but it is not actually raining at the time, then CTPR will go ahead and deliver the order. HOWEVER, if it does start to rain during the rental time, CTPR reserves the right to cancel the order, due to safety concerns, WITH NO REFUND PROVIDED! During inclement rain/weather, it is unsafe for ANYONE to play inside the inflatables, therefore we DO cancel orders during rain/inclement weather days. IT IS THE CUSTOMERS RESPONSIBILITY TO CONTACT CTPR TO CANCEL OR GO THROUGH WITH THEIR ORDER DURING THESE INCLEMENT WEATHER DAYS BEFORE 7AM. IF THE CUSTOMER DECIDES TO CANCEL THE ORDER AFTER THE 7AM DEADLINE, THERE WILL BE NO REFUND OF YOUR ITEMS.
Park Reservations
Note: Customer must be present at least 1-2 hours before time of event. All park parties are picked up no later than 8pm.
Permits
Customer should call the local city Parks and Recreation Department to inquire about their rules and regulations prior to placing an order. Park permits are required from the customer prior to the event date by most parks, some do not require one, so please check with park officials to make sure. If the Customer does not pick up the permit or falsifies the information, park officials may require the inflatable to be picked up during the event, in which case there will be no refund. IF CUSTOMER OBTAINS PERMIT, A COPY MUST BE SENT TO CTPR AT crazytunapartyrentals@gmail.com before the event date.
Insurance
CTPR has full liability insurance and delivers to all parks that allow inflatables. Parks require the applicant to acquire additional insurance from CTPR for the bouncer rental. Customer should reserve units approximately 3-4 days before the event day to allow time for processing the required insurance certification with the park. CTPR PROVIDES AN ADDITIONAL INSURED CERTIFICATE FOR A FEE OF $20.00.
Damage and Missing Items
The customer is responsible for all equipment from the time of delivery or will-call until it has been picked up by or returned to CTPR. The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned. Please be sure equipment is secured when not in use and protected from weather at all times. The customer will be charged with replacement cost for damage due to weather/water to such items as tables, chairs, linens and more. A DAMAGE WAIVER IS AVAILABLE. The damage waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment. IT IS OPTIONAL AND NON-REFUNDABLE. If the damage waiver is declined, and any rental items are damaged or missing, the customer will be responsible for the replacement charges for those items. The damage does not cover against theft, loss, mischievous damage, mysterious disappearance or vandalism. It does not cover mold, mildew or holes, permanent stains in linens. All damaged or broken equipment must be returned to CTPR or renter will be charged replacement of equipment.
Electricity
A generator is required for all inflatables going to a park, unless the park facility provides electricity and the customer has ensured there will be a dedicated 15 AMP circuit available. It is our policy to use CTPR generators for our inflatables unless you have park electricity.
Water Units at Parks
Water units cannot be set up at a park since a dedicated water supply and water hose are required, something that parks do not provide for their guests.
Electrical Responsibility
NOTE: Providing adequate electricity is solely the Customers responsibility. Customer must make sure there is an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), then a generator will be required.
Electrical Outlets
All outlets must be capable of providing a dedicated minimum of 15 AMPS for each blower. Make sure the electrical outlets you intend to use are equipped with a GROUND FAULT INTERRUPTER (GFI). Newer electrical outlets usually are equipped as such. Please note that insufficient electricity can create major problems during the course of the rental period.
Extension Cords
A 50-foot extension cord will be provided for all inflatable rentals. Please make sure that the setup site is no further than 25 feet from the power source. All extension cords are 3-prong cords that are UL and CE approved.
Tables, Chairs and Umbrellas
Concession Machines
CTPR’s concession machine rentals are table-top machines and a table will need to be provided by the customer. If one is not available, you can rent a table for an additional rental fee. Please call CTPR prior to delivery to make those arrangements. EXTENSION CORDS ARE NOT PROVIDED, however if one is needed, you may rent one for an additional fee. Please call our office prior to delivery to make those arrangements. All machines come with all the accessories needed for 50 servings. Our driver will be responsible for instructing the customer on the safe operation of the machine, and a copy of the written instructions are also included with the machine.
Supervision of Inflatables
Customer is responsible for supervising the safety and conduct of all participants using CTPR products. Therefore, there MUST be a responsible and mature adult supervising the operation of the units AT ALL TIMES. Safety of all the participants in the units is the RESPONSIBILITY OF THE PERSON SUPERVISING. All units come with safety instructions which are located in the front of the unit. They need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT AT ANY TIME be allowed to do anything that is prohibited by the safety rules. Blatant disregard of these safety rules may result in serious physical injuries. Also, additional fees may be incurred by any damage caused by the use of SILLY STRING, food or other items not allowed in units. CTPR does provide inflatable attendant service for larger events. Attendants will come out and supervise the safety of participants using the inflatable units for an additional fee. IT WILL BE THE PARENT’S RESPONSIBILITY TO ENSURE ALL PARTICIPANTS/CHILDREN FOLLOW THE ATTENDANT’S GUIDELINES DURING THE RENTAL PERIOD.
Third Party Members
All third-party members who are reserving units from CTPR must be first approved by CTPR’s representatives. Please contact CTPR at (951) 318-5968 to receive the third-party member application.
