POLICIES
Reservation Length
All regular prices are for an 8 HOUR RENTAL term. All rentals over 8 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am on the day of the event, unless other arrangements have been made, up to one hour prior to event time. Pickups can range up to 2 hours after the end of event, however, Crazy Tuna does its best to arrive for pickup on time. It is required to have a least a 1-HOUR WINDOW for delivery and pickup so drivers can make all deliveries on time, otherwise delivery and pickup times are NOT GUARANTEED. Latest pickup time is 8pm. If the event goes late into the night, it is recommended to choose the overnight option (additional fees will be added), and CTPR will then pick up the following morning between 8am and 12pm.
Delivery
Delivery fees are determined based on distance and location from CTPR’s warehouse (please check our areas). Crazy Tuna Party Rentals has a CAN DO Policy on deliveries…we CAN DO your delivery, however, we have certain criteria on all delivery zones (please check our areas). Delivery times are scheduled in one-hour windows and will be delivered one to three hours before the start of your event, however, deliveries will be made between 8AM and your reservation time. This is necessary in order to meet all Customers’ requested reservation times. Customer is required to check all rentals prior to driver leaving to ensure satisfaction of rentals, as there is no guarantee that the driver can return before pickup time.
Pickup
IT IS REQUIRED that CTPR’s drivers have permission and access to rental equipment if you will not be home at the time of scheduled pickup. Pickups will begin from your requested time, and not before, but can range up to 1-2 hours after, as drivers have several pickups and may be delayed. Crazy Tuna will do its level best to arrive timely, however, if we are delayed, we will contact you via text or phone. If you are finished using rentals before the pickup time, you can text or call 951.318.5968, and we will schedule you in the next available time slot for your pickup. IF YOU ARE RENTING A WET BOUNCER OR WATER SLIDE, please leave unit turned on until driver arrives for pickup. All other bouncers, you may simply unplug the unit until the driver arrives for pickup. Please STACK ALL TABLES AND CHAIRS in one location for driver to pick up. If the driver is delayed for any reason, you will be notified via text or phone immediately. Overnight pickups will occur the next morning between 8am and 12pm.
Setup
Inflatables can be set up on grass, concrete and asphalt. Crazy Tuna can set up on DIRT, however, there is a $50 CLEANING FEE applied to wet jumpers and water slides, and also to tables and chairs set up on wet, dirty or muddy areas. It is the Customers’ responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, CTPR discovers there is not enough space for setup, then a cancellation fee will be applied up to the full amount of the rental. Hills and slight inclines in the setup area should be no more than 5 DEGREES. Gates and walkways have to be a MINIMUM OF 3.5 FEET WIDE FOR ALL INFLATABLES. Please note, there is a fee to SET UP TABLES AND CHAIRS. You can request this service upon placing your order with Crazy Tuna Party Rentals.
Stairs
Customer must inform CTPR of any stairs/steps necessary to climb to the area of setup. A maximum of 5 stairs/steps are allowed for rental delivery and/or setup. If steps surpass the maximum allowed, there will be an ADDITIONAL FEE.
Water Slides
Water slides require a regular garden hose (NOT PROVIDED) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area. If the Customer wishes to place mats for extra cushion, PLEASE INFORM DRIVER so these can be placed during set up process. Water should be turned off when the water slides are not being used. Please leave water slides TURNED ON AT ALL TIMES. The driver will turn unit off at pickup time. NO SILLY STRING, SLIME, CANDY, FOOD, SHARP OBJECTS, SHOES allowed on slides at any time. Silly String and Slime damage the slides, and an EXTRA FEE WILL BE CHARGED if this occurs.
Tables, Chairs and Tents
Tent Rentals include the setting up of the tent. Side walls and end walls are separate items. Please let us know upon ordering if you will be requesting any walls. Tables and chairs will be delivered and stacked in the location Customer requests. Please have tables and chairs stacked in one location for driver to pick up. If you would like CTPR to set up/tear down your tables and chairs, please let us know upon placing your order, as there is a SETUP/TEAR DOWN FEE for this service.
Site Preparation
Customer must make sure setup site is ready, (lawns are mowed, vehicles/obstacles are out of the way, ANIMAL FECES ARE REMOVED, setup location is cleared) before the driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, the driver may need to reschedule your delivery at a later time (this is necessary so all Customers receive their rentals timely), in which case an additional delivery fee will be applied.
Underground Utilities
Please be ready to inform the driver of the existence of any underground utilities (phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.
Payment
Crazy Tuna Party Rentals accepts all major credit cards, cash and checks. There is a 3.5% PROCESSING FEE for all credit card transactions. Payment is due BEFORE THE DATE OF YOUR EVENT, unless other arrangements have been made. Crazy Tuna also requires a CREDIT CARD BE ON FILE as a security deposit.
Deposit
A deposit of 50% on a credit card is required when placing an order for your rental items. Please understand that when you place a deposit on your order, we prevent others from renting the item you selected. Please read and understand our refund policy, as there are times when your deposit will not be refunded if your order is cancelled.
Credit Cards
All major credit cards are accepted. A 50% deposit is required at time of reservation and balance is due prior to delivery (There is a convenience fee of 3.5% of your purchase). If the name on the credit card is different than the person making the reservation, and the credit card owner will not be present to sign for the rental, a CREDIT CARD AUTHORIZATION form will be required to be filled out and sent in for the reservation to be accepted.
Checks
All payments using checks MUST BE MADE 3 DAYS PRIOR to delivery for the full amount. Checks will not be accepted at time of delivery unless prior arrangements have been made. All returned checks will be charged a $30.00 fee.
Cash
The preferred method of payment is COD. Customer can decide to pay COD (a credit card is still required for security deposit purposes), however, the Customer is required to have the exact cash amount for the balance due since our driver does not carry change.
Cancellation Policy
If a Customer decides to cancel their reservation, they must do so 24-48 HOURS before their reservation day at the very latest, unless there is rain in the forecast (then see Rain Policy). Large orders ($300 or more) will be charged 50% of THE RENTAL TOTAL. If the order is less than $300, a $25 cancellation fee will be charged. If the Customer cancels their order the day of the rental, they will be charged the ENTIRE RENTAL AMOUNT unless there is rain in the forecast (see Rain Policy). If the Customer cannot get a hold of CTPR or has called after business hours, it is the Customer’s responsibility to leave a message in CTPR’s messaging system or a text message (951.318.5968) regarding cancelling their reservation, or sending an email to crazytunapartyrentals@gmail.com regarding cancellation. Please understand we have set aside your items especially for your reservation.
Rain Policy
In case of rain or severe weather conditions (high winds exceeding 15 mph) during your rental date, the customer is allowed to cancel the reservation by 7:00am the same day as event without any cancellation fee (also will pertain to forecasts with probabilities of rain or high winds greater than 50% likelihood). CUSTOMER MUST CONTACT AND CANCEL BEFORE 7AM ON THE DAY OF THE EVENT. Voicemail and emails before 7am are accepted for cancellation. If the Customer cancels the order, it will be cancelled for the rest of the rental period with no guarantee that CTPR can deliver if weather conditions improve. If the Customer decides to proceed with the order even though the weather forecast calls for rain, but it is not actually raining at the time, then CTPR will go ahead and deliver the order. HOWEVER, if it does start to rain during the rental time, CTPR reserves the right to cancel the order, due to safety concerns, WITH NO REFUND PROVIDED! During inclement rain/weather, it is unsafe for ANYONE to play inside the inflatables, therefore we DO cancel orders during rain/inclement weather days. IT IS THE CUSTOMER’s RESPONSIBILITY TO CONTACT CTPR TO CANCEL OR GO THROUGH WITH THEIR ORDER DURING THESE INCLEMENT WEATHER DAYS BEFORE 7AM. IF THE CUSTOMER DECIDES TO CANCEL THE ORDER AFTER THE DRIVER HAS ARRIVED AT THE LOCATION, CTPR RESERVES THE RIGHT TO CHARGE THE CUSTOMER A CANCELLATION FEE FOR NOT CONTACTING PRIOR TO DELIVERY.
Park Reservations & Permits
A park permit is required at most city parks in Riverside County. You will first need to contact the Parks and Recreation department in the city you will be having your park party to obtain your permit. When obtaining your permit from the Parks and Recreation department, inform them that Crazy Tuna Party Rentals will be providing your jumper. The Parks and Recreation department will contact Crazy Tuna to confirm that you will be using our services for your party. If the Customer sets up a delivery from Crazy Tuna and has not obtained a permit, park officials may require the inflatable to be picked up during the event, in which case there will be no refund.
Insurance
CTPR has full liability insurance and delivers to all parks that allow inflatables. Once you obtain your permit, inform the Parks and Rec that Crazy Tuna will be providing your jumper. They will contact us to confirm your reservation, and confirm that we have the necessary liability insurance for park parties. The cost to the customer for this insurance certificate is $10. Customer should reserve units approximately 3-4 days before the event day to allow time for processing the required insurance certification with the park.
Electricity
Some parks offer electricity to you for a fee (inquire with the park, as not all parks provide this service). The power they provide is sufficient only for a jumper and will not accommodate any other devices to access this power simultaneously with the jumper, as this will cause a power surge and blow the power. If this power is not available, you will need to rent a generator from Crazy Tuna for $60. Please contact CTPR to make sure you reserve the correct amount of generators for your event.
Water Units
Water units cannot be set up at parks since a dedicated water supply and water hose are required. This is something that parks do not provide for their guests. If you rent a water unit for your home, Crazy Tuna does not provide the water hose.
Tables, Chairs and Umbrellas
When delivering tables and chairs, Crazy Tuna Party Rentals DOES NOT SET THESE ITEMS UP, we simply stack them in the area you request. After use, the tables and chairs should be stacked prior to CTPR’s arrival for pickup. Customer can request the option to have CTPR set up and tear down, and a fee will be applied to your order (the fee is determined based on the number of tables and chairs being set up.
Electricity Responsibility
NOTE: Providing adequate electricity is solely the Customer’s responsibility. Customer must make sure there is an adequate number of electrical outlets with sufficient power to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), then a generator will be required. Our generators are for rent and are $60 each.
Electrical Outlets
All outlets must be capable of providing a dedicated minimum of 15 AMPS for each blower. Make sure the electrical outlets you intend to use are equipped with a GROUND FAULT CIRCUIT INTERRUPTER (GFCI). Newer electrical outlets usually are equipped as such. Please note that insufficient electricity can create major problems during the course of the rental period, therefore, we urge the Customer to make preparations and examine electricity outlets to ensure they will provide sufficient electricity.
Extension Cords
A 50-foot extension cord will be provided for all inflatable rentals. Please let us know if the setup site is further than 25 feet from the outlet, so that we bring an adequate number of extension cords. All extension cords are 3-prong cords that are UL and CE approved.
Concession Machines
All of CTPR’s concession machine rentals are table-top and do not come with a table/stand. Our cotton candy, snow cone and popcorn machines come with accessories needed for 50 servings. We have additional cotton candy floss, snow cone syrup, popcorn/butter, cones and popcorn bags available for purchase if more are needed. NOTE: The snow cone machine rental does not include ice cubes. It is recommended to have 25-35 pounds of ice for every 50 servings. Our driver will take the responsibility of instructing the Customer on the proper operation of your concession rental.
Supervision of Inflatables
The Customer is responsible for supervising the safety and conduct of all participants using CTPR products. There MUST BE a responsible and mature adult supervising the operation of the units AT ALL TIMES. Safety of all of the participants in the units is the RESPONSIBILITY OF THE PERSON SUPERVISING. All units come with safety instructions which are located in the front of the unit, and should be read and understood by any and all people supervising. Participants inside the units SHOULD NOT AT ANY TIME be allowed to do anything that is prohibited by the safety rules. Blatant disregard of these safety rules may result in serious physical injuries. NOTE: Additional fees may be incurred by any damage caused by the use of SILLY STRING, food or other items not allowed in units. CTPR does provide inflatable attendant service for larger events. Attendants will come out and supervise the participants using the inflatable units for an additional fee. IT WILL BE THE PARENTS’ RESPONSIBILITY TO ENSURE ALL PARTICIPANTS/CHILDREN FOLLOW THE ATTENDANT’S GUIDELINES DURING THE RENTAL PERIOD.
Third Party Members
All third party members who are reserving units from CTPR must be first approved by CTPR’s representatives. Please contact CTPR at (951) 318-5968 to receive the third party member application and to submit it in due time. Third party members include anyone who places the reservation and who will not be present on the day of the event.
